At WinsomeWear, your satisfaction is our priority! Easily exchange your items with our helpful customer care team. Click now for a seamless experience!

Domestic Orders:

Valid Days of Exchange: Any article purchased online can be exchanged, once the article has been delivered, given that the customer has proof of purchase. Customers who opt for the online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.

Proof of Purchase: This includes either a receipt or the online order confirmation email.

Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, the packing is in its original condition and the original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defective, in the wrong size, or incorrect. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, Menswear and semi-formal pieces that are delivered in garment bags must be returned with their original packaging.

Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If the item is defective or incorrect then the article will be picked up from the customer’s doorstep.

Items not Allowed for Exchange: Articles purchased on discount or sale are not qualified for exchange.

Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department at +923246609807. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

International Orders:

Currently, WinsomeWear does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

Process of Online Exchanges

You can now exchange your order online through our online portal for exchange by logging into your WinsomeWear Online account that you used to place your order.

The Exchange validity period for the online exchange is 15 days.


Sapphire does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy


Customers can cancel orders at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as the order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will apply to your order. WinsomeWear holds the authority to cancel any order in cases, such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. Furthermore, you can click on this link to track your order: